Policies (Booking, Rescheduling, and Refunds)

Last updated: November 28, 2025

These policies are here to keep scheduling fair and clear for everyone. When you book a session, you’re reserving a dedicated time slot on my calendar.

1) Booking Confirmation
After you book, you will receive:

An email confirmation
Your Zoom link (or meeting details)
Any prep instructions (if applicable)

Payment processor note
Payments are processed through Stripe. Your card statement will show “PSC Coach.”

2) Refund Policy (24+ Hours Notice)
You are eligible for a refund only if you cancel at least 24 hours before your scheduled session start time.

Cancel 24+ hours before your session: You may request a full refund.
Cancel within 24 hours of your session: No refund.
No-shows: No refund.
How refunds are processed: Refunds are issued back to the original payment method once your cancellation is confirmed.

To request a refund, email us your name, your session date/time, and the email you used to book.  Processing time depends on your bank/card provider.

3) Rescheduling Policy
You may reschedule your session one time as long as you request the change at least 24 hours before the session start time. 

Reschedule requests made within 24 hours of the session are not allowed.

If you miss your session (no-show), it is treated as completed and cannot be rescheduled.

4) Late Arrivals
If you arrive late, your session will still end at the original scheduled end time so that the next client is not impacted.

If you are more than 15 minutes late, the session is considered a no-show and the session is forfeited (no refund).

5) Bundles and Multi-Session Packages (If Applicable)
If you purchase a multi-session package:

The 24+ hour refund rule applies only to the next upcoming scheduled session.
Once any session in the package has been completed, the package becomes non-refundable.
Sessions must be used within 90 days of purchase unless we agree in writing.

6) Technical Issues
If there is a technical problem on my end (for example, Zoom outage or connection issues that prevent the session from happening), we will reschedule your session at no additional charge.

If the technical issue is on your end (internet/device issues), we will do our best to continue, but the session time may be reduced and standard policies still apply.

7) Professional Expectations
To make the most of your time:

Join from a quiet location when possible
Be ready at your scheduled time
Bring any notes, questions, or examples you want help with

8) Contact
If you need to cancel, reschedule, or request a refund, contact:

Email: [email protected]
Subject line: “Scheduling Request – [Your Name]”

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